Refund and Returns Policy


There are no returns or refunds available unless the product is faulty before it enters the hands of the customer as once you have taken the product, you have accepted it as it is. This is inclusive of delivery to your venue. Once delivered, the cake is in the hands of the venue staff.


All cancellations must be made in writing. If for any reason you have to cancel your booking, the booking deposit is non-refundable. 

For cancellations of wedding orders, with less than 4 weeks’ notice, the full payment (including the booking deposit) is non-refundable. For cancellations of celebration cakes and all other orders, with less than 2 weeks’ notice, the full payment (including booking deposit) is non-refundable.


If you wish to postpone your wedding booking date for any reason, you must request this by email, and I will check my availability. A £25 postponement admin fee will apply. All deposit payments would then be transferred to the new date and any items listed in the invoice, provided they are still available. 

In the event that Project Cakery is not available for the postponed Wedding/Event date, the cancellation policy (above) remains.

Postponements are available up until 4 weeks before the scheduled event date, after this, dates are non-transferable and final balances for the original dates are payable. 

I therefore strongly recommend you take out wedding insurance to cover your date. 

Final Design:

I will create your orders exactly as written throughout correspondence and in the confirmation email/phone consultation which is sent 4 weeks before the delivery date. Please double check that it is detailed as you require. 

By paying your final invoice, you are confirming that what is detailed on the final confirmation is exactly what you want us to provide.

Please remember Images that you have provided can not be replicated identically due to copyright but they will be used for inspiration only. Project Cakery will always use it’s own unique style on every order created. No two cakes will be the same! This helps to make your cake custom and special to you.

Need help?

Contact us at for questions related to refunds and returns.